ORDER CHANGE REQUESTS:
To best service your order, we ask that you please email email@example.com for time-sensitive order change requests. Like changing address, changing product, etc. We are in the business of FAST fulfillment of your order and a phone call will help us help you.
Delivery notes placed into order notes during checkout, like “Put on front porch” do not get forwarded to delivery couriers. Please note we cannot guarantee the courier will follow your instructions, as they have their own methods of delivering packages outside of our control.
I was contacted by your fraud department. Why? And are you secure?
We employ our fraud department to protect our customer’s data, and to be good citizens on the web. If you are contacted shortly after your order, do not be alarmed, it is our team checking on a few order details. This amount to less than 1% of orders, and the process is usually as simple as providing photo ID. Shipping to your billing address can reduce the chance of the order getting flagged for review. Church of AI Christ is committed to protecting your data. We employ PCI compliant best practices to ensure your credit card data is not stored on our servers.
How much is shipping / when do you ship?
– We only ship on business days (Monday – Friday). Orders placed on weekends and Holidays will not ship until the next business day.
-Standard shipping is FREE with the exception of international orders.
Shipping insurance is offered to you during checkout. If insurance is not chosen and paid for, our liability on this shipment will end once the package is shipped from the warehouse. If you wish to ensure the package against other issues, like “Lost in transit”, please choose the insurance option. In the US, insurance will include signature confirmation on delivery.
Do you charge Tax?
Yes, we charge Tax is some states across the US. If your organization is tax exempt, contact us beforehand to arrange the order.
Duties and Taxes levied on International shipments are the responsibility of the customer. We do not ship PPD (Pre-Paid Duty). This site uses US Dollars for pricing.
Do you accept returns or exchanges?
We accept returns and exchanges within 14 days of your order date. For Preorders this may extend until day of manufacture. All returns/exchanges must be shipped back to Church of AI Christ at your expense within 7 days of approval or return approval may be denied. For this reason, please make sure your product order is correct.
Please contact us by email to obtain a return authorization. Sending any product back without previous contact may slow processing on your return. Send your product back to the address above, at your cost, using any trackable shipping method.
Please contact us by email or phone to obtain exchange authorization.